Meet the team
Carer Contact Team
However you make contact with Sunderland Carers Centre, by telephone or electronically (email, social media or via this website), it is the Carer Contact Team who will pick up this contact. The team will decide how the centre can best answer your enquiry). This can be providing information, advice and support at that point of contact). However, the team may transfer calls or ask other staff members in the other teams to contact you if it is more appropriate for them to give you the best information, advice and support that is needed.
If you come to the centre in person, it is also the Contact Team who will be on hand to help. The team also maintain our new ‘Carers Centrepoint’ – a useful hub of information for carers and professionals to browse and take away information that they need. If you are unable to get to the centre, the team can send out the same information to you.
If you are a carer and you want to receive services from Sunderland Carers Centre, the Carer Contact Team will ask you for certain details that we need to collect such as your date of birth, ethnicity and hours that you care. This is so we can collect the data information needed by our commissioners who fund our services (all details are shared anonymously). Similarly, if you are a professional making a referral, the Contact Team will collect the same information from you if you have the carer’s consent.
Adult Carer Team (Adult carers looking after other adults)
If you are a carer and look after an adult, you may need ongoing support from the Adult Carer Team, which consists of Carer Support Link Workers, Carer Practitioners, Carer Locality Leads and Carers Assessment Workers. All of these workers will provide one-to-one support to carers and their families. They work from various bases across the city but the support they offer can be arranged to take place at a place to suit the carer. All workers in this team work closely together to ensure carers and their families receive the best support possible.
Our Carer Support Link Workers and Carer Practitioner are providing one-to-one support to carers looking after someone in the early stages of dementia as part of the Essence Service. They are based across two sites; at the Essence Service and the Carers Centre.
Our Carer Locality Leads have a base within the Community Integrated Teams, one in each of the five distinct localities (Coalfields, Washington, Sunderland North, Sunderland East and Sunderland West). They work closely with Social Care and Health professionals in these teams to provide a more joined up service to carers and their families. They also have a base at the Carers Centre.
Our Carers Assessment Workers are responsible for carrying out Carers Assessments on behalf of Sunderland City Council. The Carers Assessments are for adults looking after another adult (someone over or approaching 18 years of age). For more information about Carers Assessments click here. The Carers Assessment workers are based at the Carers Centre.
0-25 Carer Team (Parent carers of children and young people aged 0-25 and young carers)
If you are a Parent Carer of a child or young person aged 0-25 or a young carer 5 to 25 you may need ongoing support from the 0-25 team. The team of Carer Practitioners, Carer Activity Lead and Carer Activity Facilitators (for Young Carers) provide a range of support to carers, young carers and their families including providing information, advice and guidance, support at meetings in addition to providing face to face support and activities.
For further information with regards services available to Young Carers at Sunderland Carers Centre click here.
Our Independent Support programme enables Carer Practitioners to provide support to families through the process of Education, Health and Care Plans (EHC plans), including attending meetings and liaising with the relevant professionals and services to ensure the needs of the family are met. For more information about EHC plans click here.
The Carer Practitioner Engagement Lead works with schools, colleges, and universities, as well as other organisations across the city to make sure they are identifying and supporting young carers. The practitioner also works closely with those school who wish to aim for the national Carers Trust and Children’s Society Young Carers in School Award. This award enables schools to adhere to nationally recognised guidance around how to recognise and support young carers within school, for more info click here. The practitioner also facilitates a young carer focus group so enabling young cares voice in developing services in the centre, locally, regionally and nationally
As part of the Carers Centre ‘Whole Family Approach‘ the 0-25 team work closely with colleagues in the adult team.
Quality Assurance Team
The Quality Assurance Team take on the admin, communication and data collection responsibilities for Sunderland Carers Centre. They provide support to staff across all teams to ensure the smooth running of the centre and its work.