Frequently Asked Questions
We have collated many of the frequently asked questions which we are asked by carers, young carers and professionals. If the answers below do not fully answer your question, please feel free to contact Sunderland Carers Centre, where the staff will try to support you as well and as quickly as possible.
If you have any questions or concerns at all relating to caring for a family member or friend, we will be happy to offer information, advice and guidance wherever possible.
You can see all available methods to contact us by clicking here.
How can carers access our services?
Is there someone I can talk to about planning ahead for emergencies or thinking about the future?
Yes, Please contact us on 01915493768 to discuss how we can best support you. As part of this service we can also support you to complete a carers emergency card application form. The carers emergency contact card scheme is operated by Sunderland Care and Support. It provides carers and the people they care for with an opportunity to plan in advance for emergencies and identify who the carer would like to contact in cases of emergency, when they are unable to care. Once you have registered your details you will be given a pocket-sized card to keep with you, which will have a telephone number to ring in an emergency. The card will also have a reference number, unique to you, for people to quote when contacting Care and Support. The card will have no personal details about you on it.
Can I make a referral on behalf of a carer?
What groups do you have available for carers?
Do you offer activities for the cared for person?
Do you offer support at meetings?
Can carers access your services without having a carers assessment?
Do you offer carer awareness training sessions for Professionals and students?
Yes, Sunderland Carers Centre currently offers carer awareness training sessions to Professionals in health and social care services as well as students on university courses. We also provide sessions on specialist carer-related subjects such as Young Carers as well as on the service as a whole. The sessions can take place in your work or study place. We are hoping to develop on-line training resources which would be available from this website in 2018 For more information and to discuss the suitability of specific training for your team or group please contact us on 0191 549 3768 or email firstname.lastname@example.org
Typical themes of covered in the training are:
The impact of caring for someone
What carers do
Carers and the impact on their own health
Caring and the impact on employment and finances
Does Sunderland Carers Centre work with young carers?
Yes, Sunderland Carers Centre can work with Young Carers from age 5 -25. We work with a ‘whole family approach’ which means that our staff will look at the experience and needs of each individual carer in a family and will strive to support them in the best possible way. For a Young Carer, their caring role could include things like: –
- practical tasks (such as cooking, housework and shopping)
- physical care (such as helping someone out of bed or helping to give them medicine)
- emotional support (such as talking to someone who is upset)
- personal care (like washing, dressing and helping with toilet requirements)
Our work with young carers is all about ensuring they have the same life opportunities as any other young person of their age. This can include access to the same social, health, education and employment opportunities as their peers in addition to giving them a life outside of their caring role. We have a dedicated section of this website for Young Carers.
What does Sunderland Carers Centre do for young carers?
Sunderland Carers Centre can provide support for young people with a caring role from age 5 -25. We provide one-to-one support, tailored information and advice appropriate to the family situation, weekly groups split into appropriate age ranges, a dedicated newsletter and activities and events throughout the year. To see the Young Carers section of the web site, which explains the different kinds of support we can offer, please click here.
At what age does Sunderland Carers Centre stop working with Young Carers?
How do I refer a Young Carer?
Does Sunderland Carers Centre provide translation and interpretation services for carers whose first language is not English?
The person I care for does not live in Sunderland, can I still receive services from Sunderland Carers Centre?
The person I care for lives in Sunderland, but I live in another area, can I still receive services from Sunderland Carers’ Centre?
Yes, we can offer you services, particularly if you need information and advice about arranging services for the person you care for. Sunderland Local Authority have delegated responsibility to Sunderland Carers Centre, so we would carry out your Carer’s Assessment if you would like one.