One to One Support

Carer Emergency Card

As part of our one to one service we can also support you to complete a carers emergency card application form.  The carers emergency contact card scheme is operated by Sunderland Care and Support.  It provides carers and the people they care for with an opportunity to plan in advance for emergencies and identify who the carer would like to contact in cases of emergency, when they are unable to care.  Once you have registered your details you will be given a pocket-sized card to keep with you, which will have a telephone number to ring in an emergency.  The card will also have a reference number, unique to you, for people to quote when contacting Care and Support.  The card will have no personal details about you on it.



Independent Support

Does your child have special educational needs or disabilities?

Need advice and support about Education, Health and Care plans?

Sunderland Carers’ Centre provides an Independent Support service to children and young people up to the age of 25 and their families who are transferring from a Statement of Special Educational Need to an Education, Health and Care plan or requesting support for the first time.

For more about Independent Support click here


Listening Ear

As a carer you can sometimes feel alone and need someone to talk to about your caring situation.  Sunderland Carers’ Centre can offer one-to-one support and a listening ear to carers.  Workers can speak to carers over the phone or meet them at the Carers’ Centre, in the carer’s own home or at another convenient meeting place.  If carers work during the day, workers can arrange appointments outside normal office hours.


Support at Meetings

Sunderland Carers Centre can accompany and provide support to carers at meetings with health, social care services and other agencies.  Examples of such meetings include assessments and reviews for the cared-for person.


Often all that a carer needs is pointing in the right direction with regard to one particular issue, we are able to help with this at the first point of contact.  As part of our signposting Service we arrange a follow up call to carers.


The Essence Service is provided by Age UK Sunderland and Sunderland Carers’ Centre.  The service aims to support people in the early stages of dementia and their carers, across all areas of the City of Sunderland.

Click here to view more information about Essence

Carer Assessments

Sunderland Carers’ Centre delivers carer’s assessments on behalf of Sunderland City Council for adult carers looking after another adult over the age 18.

What is a carer’s assessment?

A carer’s assessment is your opportunity to discuss how being a carer affects your life. You can discuss any changes you might like to make and how you can be supported to achieve these. A carer’s assessment is not an assessment of your capabilities as a carer, though importantly you will be asked if you are willing and able to continue to provide care. The assessment could be face to face, between you and an assessor, a supported self-assessment online or a phone assessment. We have attached a copy of the assessment form to this page, so that you can see what questions you will be asked. If you would prefer, you can also complete the form yourself and send it back to us.

What will the carer’s assessment cover?

The carer’s assessment will look at the care and support you provide, as well as providing information and advice to support you in your caring role. The assessment will also look at anyone else who may be affected by the caring role. This will include identifying any young carers and assessing what support may be available to them. If the person you look after is also being assessed, you can be assessed at the same time (as long as you both agree to this). You can also have a carer’s assessment even if the person you look after does not receive services or refuses services.

What happens after a carer’s assessment?

We will give you a copy of your assessment and a support plan. This will provide details of the outcomes you have identified and how they are going to be met. This could include giving you a personal budget if you meet the eligibility criteria.

If you would like a carer’s assessment or more information about the carer’s assessment, please contact Sunderland Carers’ Centre on (0191) 549 3768. Or to download the assessment form Click here.

Parent Carers looking after a child or young person under the age of 18 Parent Carers looking after a child or young person under the age of 18 can ask for a carer’s assessment under the Children and Families Act 2014. This is different from the Care Act 2014 which only applies to those who are providing care to adults.

If any needs are identified during an assessment of a Parent Carer there is no duty to offer a personal budget to meet these needs. However, there may be other information and services to support Parent Carers to meet their needs.

Young Carers

If a Young Carer is caring for an adult they may be assessed under the Care Act.

Page Reader Press Enter to Read Page Content Out Loud Press Enter to Pause or Restart Reading Page Content Out Loud Press Enter to Stop Reading Page Content Out Loud Screen Reader Support